We had opportunity for an 8-day trip beginning in Boston in the fall of this year, but absolutely no time to plan it. After perusing some Amtrak vacation information (because we are a fan of Amtrak), we decided that the customizable package offered by the Downeaster was perfect. It was incredibly easy, as Kristen arranged hotels, tours, transfers, train tickets and rental car for us. After reviewing the package, we made two minor modifications which were quickly handled. Documentation was complete and easy to follow. We had as much freedom to make our arrangements as we wished, and did so in Halifax. In Portland and Bar Harbor Maine, we chose to follow the Downeaster itinerary and couldn’t have done better on our own. So easy. No waiting in line for tickets, no concern about choosing tours, no need to research. For the most part the hotels were fine (really nice in some cases, regional best in others), and we never had any problem with check-in. We highly recommended Kristen and her travel agency. Our trip was one of the easiest we have ever had!